Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and fix slow garage door movement within a single service visit. Slow movement is typically caused by issues with the springs, lubrication, track alignment, or opener settings. Our technicians carry common replacement parts and lubricants, allowing us to resolve most slow movement issues on the spot. For emergency situations, we offer 30-minute response times to get your door operating smoothly as quickly as possible.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: worn or weak torsion springs that no longer provide adequate lifting force, lack of proper lubrication on rollers, hinges, and tracks, misaligned tracks that create friction, opener motor issues or incorrect force settings, cold weather affecting lubricant viscosity, or worn rollers and hinges. Our comprehensive inspection identifies the root cause and addresses it with the appropriate repair to restore smooth, efficient operation.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We understand that a new contemporary garage door is a significant investment in your home. We offer flexible financing options to make quality garage door installation affordable for every homeowner. Our financing plans include 0% interest options for qualified buyers, low monthly payment plans, quick approval process with no hidden fees, and options for all credit situations. Contact us for a free estimate and to discuss which financing option works best for your budget.

Question 4

How long does a typical garage door repair take?

Accepted Answer

Most common repairs, such as spring replacement, cable repair, or opener troubleshooting, can be completed in 1-2 hours. Our technicians arrive with fully stocked trucks, allowing us to complete most repairs in a single visit. More complex issues or parts that need to be ordered may require a follow-up visit, but we always communicate timelines clearly.

Question 5

Do you service all garage door brands?

Accepted Answer

Yes, our certified technicians are trained to service all major garage door brands and models, including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Amarr, Clopay, CHI, and many more. Whether you have a vintage door or the latest smart garage door system, we have the expertise to diagnose and repair it.

Question 6

What's included in your maintenance service?

Accepted Answer

Our comprehensive 25-point maintenance service includes: lubrication of all moving parts, safety sensor testing and alignment, balance and tension adjustment, hardware inspection and tightening, track cleaning and alignment verification, weatherstripping inspection, roller and hinge examination, opener force testing, and a detailed report of findings with recommendations.

Question 7

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours, including removal of the old door, installation of the new door and hardware, opener setup, and programming. More complex installations or custom doors may require additional time. We always complete installations in a single day and ensure everything is working perfectly before we leave.

Question 8

Will you remove and dispose of my old garage door?

Accepted Answer

Yes, our installation service includes complete removal and disposal of your old garage door and hardware. We ensure proper disposal and recycling of materials whenever possible. This is all included in our installation price—no hidden fees or surprises.

Question 9

What types of garage doors do you install?

Accepted Answer

We install a full range of garage door styles including: contemporary and modern designs, traditional raised panel doors, carriage house style doors, commercial and industrial doors, wood, steel, aluminum, composite, and fiberglass options. We can help you choose the perfect door to match your home's architecture and your personal style.

Question 10

Do you offer free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all services. Our technician will assess your needs, explain all options, and provide a detailed written quote before any work begins. We believe in transparent pricing with no surprises.

Question 11

What warranty do you provide?

Accepted Answer

We stand behind our work with a comprehensive 10-year warranty on all installations and repairs. This covers both parts and labor. We also honor all manufacturer warranties on doors and openers we install. Our 100% satisfaction guarantee means we're not done until you're completely happy with the results.

Question 12

Is there an emergency service fee?

Accepted Answer

No! Unlike many competitors, we do not charge extra for after-hours, weekend, or holiday emergency service calls. We believe that garage door emergencies don't respect business hours, and neither should our pricing. You pay the same fair rate whether you call at noon on Tuesday or midnight on Sunday.

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